Help CenterReturns & Refunds

We strive to provide you with the best possible shopping experience, including a hassle-free return process. To ensure smooth and efficient returns, it is imperative that customers reach out to our dedicated Customer Service team before taking any action. This step is crucial to obtain accurate return instructions and to guarantee a timely refund or exchange. 

Please refrain from returning items independently or without obtaining proper guidance from our Customer Service team. Returning items to the wrong address may result in delays or, in some cases, the inability to process a refund.

RETURN INFORMATION:

Customers can reach out to our dedicated Customer Service team to request the appropriate returns address. Please note that customers from USA, UK, AUS, EU, and ROW regions are responsible for covering the costs associated with their returns, including shipping fees.

UK Domestic

Return at own cost.

US Domestic

Return at own cost.

EU & AUS

Return at own cost.

RETURNING YOUR PRODUCT BECAUSE YOU DON'T WANT IT:

If you purchased your product directly from the this website website and you decide you no longer want it, we'll give you a refund provided that you return it to us within 14 days of you receiving your order, unused and in its original condition (with packaging intact). Refunds are for products only. Shipping charges are non-refundable. It's important to contact us first before sending the item to us, by using our Returns form.

RETURNING YOUR PRODUCT BECAUSE IT HAS A FAULT:

If you purchased your product from this website and it develops a fault within the period and scope of techec 21's limited warranty, use our Warranty Replacement form and we'll provide a replacement.

If you purchased your product from one of our authorised retailers and it is within their Returns policy period, we do recommend returning the product to the original retailer. If they are unable to help you, and your claim is within the period and scope of techec 21's limited warranty, please use our Warranty Replacement form (proof of purchase required) and we'll try to help.

If you purchased your product from one of our authorised retailers, you may be entitled to get a refund or a replacement product directly from the retailer as part of the retailers' Returns policy. techec 21 cannot issue refunds for products not purchased from this website. 

Please do not send any products to our head office address as your Return will not be processed. You must complete our Returns form and send your product back to the warehouse's address on the label provided.

If you have purchased your product from this website and need to return an item, please contact us first, providing your name, email address and order reference number. 

Under our returns policy, you have up to 14 days after purchase to return the item to us. 

We will then validate your return and provide you with return instructions. Please ensure it is returned in the original packaging. We ask that you retain your proof of purchase from the post office.

Once we have received your return, please allow up to 21 working days for your return to be processed and your account refunded. We can only refund to the original card used with the order. 

Submit a Returns request

We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please Submit a Warranty request with as much information as possible.

Please allow up to 28 days for your refund to be processed. Your refund will be processed immediately if you email us with a proof of return along with your order confirmation.

Refunds for orders will be credited to the original purchasers once returned and received at our warehouse. Please allow up to 14 working days after receipt of your return. A refund confirmation will be emailed to you once your item has been received and refunded.

Please retain your returns confirmation until you have received your refund. Once the refund has been issued a refund confirmation will then be dispatched.